Ashish Ashar

100 Golfhaven Drive,  Toronto, ON M1G 2E3 Canada

Tel: (416) 439-7503; Cell: (416) 829-2712

ashishashar@softhome.net

 

Summary of Qualifications

 

·        Seasoned Network Specialist and Technical Support Specialist

·        8+ years working experience with Lotus Notes, Windows 2000 / NT, Novell NetWare

·        Solid technical background in designing, managing and supporting Ethernet networks

·        8+ years hands-on experience on hardware and software support

·        Strong client-oriented problem-solving skills on Windows XP / NT / 9x and Mac OS

·        IBM Professional Server Specialist (PSS) and IBM Certified Warranty Service Provider

·        Microsoft Certified Professional (MCP)

·        A+ Certified Technician

·        Well-developed ability to organize, prioritize, and make decisions

·        Excellent communication skills including training, presentation, documentation and reporting

 

Work Experience

 

NETWORK ADMINISTRATOR

 

·        Managed 100+ user / 8 server network of 4 companies on a Metropolitan Area Network

·        Researched DSL and ISDN for the company’s internet, recommended and implemented ISDN

·        Evaluated various centralised Anti-virus solutions, implemented Norton Anti-virus

·        Evaluated, installed and maintained ArcServe Enterprise Backup solution on DAT

·        Established and maintained Policies, Groups, and Users

·        Performed daily administration on Lotus Notes, Windows NT/2000 and Novell NetWare servers

·        Provided training and technical support to over 75 PC and 35 Mac users

·        Hands-on training and supervision of two Technicians doing network installation and support

 

FIELD SUPPORT TECHNICIAN

 

·        Instrumental in establishment and support of Local Area Networks at over 50 client projects

·        Installed, configured and maintained various servers including IBM Netfinity / iSeries, Compaq Pro-Linea, Dell and HP; routers, switches and hubs from Cisco, IBM, Intel and 3Com

·        Installed and supported Operating Systems, Services, and Clients, including Windows 2000/NT Servers, Windows 2000/NT/XP/98/95 Workstations, Novell NetWare 5/4, NDS, Linux, MacOS, OS/2 Warp, VoIP, TCP/IP, IPX/SPX, NetBIOS, DHCP, IIS, MS Proxy, RAS, RAID, VPN

·        Installed Lotus Notes 6 / 5.x / 4.x / 3.3 on Windows NT / 2000, Novell NetWare and AIX (on IBM RS 6000) as replicated, standalone, mobile and cluster installations. Integrated Lotus Notes with Domino.doc, Lotus Sametime, Lotus Learning Space, Fax for Domino and ExtraFax

·        Installed and maintained centralized Anti-Virus Protection using Norton, Norman, Trend, Sophos and Dr. Solomon’s at various client sites

·        Responsible for User Technical Support (Hardware & Software), Documentation, and Training

·        Installed and maintained Tape Backup on DAT and DLT using Veritas Backup Exec, ArcServe

·        Made effective use of Ghost, Norton System Works 2000, Partition Magic, pcAnywhere

·        Supervised and trained 3 technicians in Network Administration, and Hardware troubleshooting


 

Training / Certifications

 

A+ Certified Technician, CompTIA, Toronto                                                                                         2003

UNIX Systems Management, Centennial College, Scarborough                                                            2002

IBM Professional Server Specialist (PSS), IBM, United Arab Emirates                                                2000

IBM Certified Servicer for Desktop, Laptops and Servers, IBM, United Arab Emirates                     2000

Software Engineering (Oracle, Visual Basic), DCSI, United Arab Emirates                                             1999

Microsoft Certified Professional (MCP), India                                                                                     1998

Lotus Notes 4 Administrator, Brainbench.com                                                                                    1998

Certificate in Computer Applications Programming (dBASE, Cobol), Aptech, India                             1992

Education

 

Diploma in Computer Hardware Engineering, Nalanda Institute, India                                               1993

Diploma in Marketing Management, N.M.I.M.S., India                                                                        1996

Bachelor of Commerce, Osmania University, India                                                                               1993

 

 

Career Highlights

 

TECHNICAL SUPPORT REPRESENTATIVE                                                                        Since 2003

Siemens Business Services, Mississauga

 

·         Providing extensive troubleshooting and technical support on the entire range of Toshiba products including laptops, desktops, servers, PDAs and other technologies such as Biometrics, FireWire, Wireless and Bluetooth

·         Working as a team sharing information and knowledge with other technical staff and customers alike, providing training to new staff as well

·         Gained strong knowledge and experience on the Toshiba range of Laptops, Desktops, Servers, PDAs and other peripherals

 

PRODUCTION ASSISTANT                                                                                                              2003

Celestica, Toronto

 

·         Manual and Mechanical assembly of network products for Juniper, Lucent, Sun and Cisco products

·         Performed Functional tests on Lucent cards

·         Provided technical services such as PC troubleshooting, network printer installation, Lotus Notes client configuration and DACS support (based on AIX)

 

AUDIT STATION INCHARGE                                                                                               2002 – 2003

Estee Lauder, Scarborough

 

·         Used WMS on Reflection for HP to audit goods before shipping

 


NETWORK ADMINISTRATOR                                                                                             2001 – 2002

Team / Young & Rubicam, United Arab Emirates

 

·         Managed the network of four sister companies including Wunderman, Landor, and Media-Edge in addition to Team/Y&R on a Metropolitan Area Network

·         Maintained six IBM and compatible servers based on Windows 2000 Server, Windows NT Server, Linux and Novell NetWare

·         Supported Lotus Domino 5 server and clients with a Lotus Notes based fax server

·         Performed daily administration tasks including user creation, management and server backup

·         Provided training and technical support to over 100 users on IBM and Macintosh systems

·         Proposed and implemented a central virus scan solution for Domino and Windows 2000/NT Servers

·         Implemented a backup solution using Cheyenne ArcServe

·         Performed a pilot installation of Domino 6 (pre-release 1) Server with clients

·         Managed vendor and subcontractor accounts

 

FIELD SUPPORT TECHNICIAN                                                                                           1997 – 2001

Computer Assist, United Arab Emirates

 

·         Provided consulting, designing, installation and support of complete network solutions based on Novell NetWare and Microsoft Windows NT/2000 Servers including fail-over and disaster recovery planning and implementation

·         Installed Lotus Notes/Domino solutions at various client sites including Replication, Clustering, Mobile setup and SMTP mails

·         Configured various protocols including TCP/IP, PPP, IPX, AppleTalk and NetBEUI

·         Involved with installation of Routers, Switches and Hubs from Cisco, IBM and 3Com

·         Provided field service maintenance on a 24-hour basis including telephone hot-line support for clients

·         Successfully installed Lotus Domino 5 Server on AIX (IBM RS/6000) as a cluster to a NT-based Domino 5 Server for a bank client

·         Migrated Novell NetWare servers into Windows NT at many client sites

·         Developed various databases and websites on Lotus Notes and HTML

·         Ensured the highest level of technical competence within the CA team by providing effective mentoring and training

 

SALES SUPPORT TECHNICIAN                                                                                           1993 – 1997

Complease Trading, United Arab Emirates

 

·         Provided technical consultation on computer hardware, software and peripherals, during pre-sales stage

·         Installed and maintained networks based on Windows NT Server 3.51 / 4 and Novell NetWare in addition to Lotus Notes 3.3 at client sites

·         Provided ongoing technical support, training, demonstration, and assistance to customers and dealers

·         Marketed, installed and supported software such as Act!, Omnipage and Pagekeeper

·         Successfully organized annual regional computer exhibitions

 

 

References available upon request