Ashish Ashar
Tel: (416) 439-7503; Cell:
(416) 829-2712
ashishashar@softhome.net
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Seasoned Network Specialist and Technical
Support Specialist ·
8+ years working experience with Lotus Notes,
Windows 2000 / NT, Novell NetWare ·
Solid technical background in designing,
managing and supporting Ethernet networks ·
8+ years hands-on experience on hardware and
software support ·
Strong client-oriented problem-solving skills
on Windows XP / NT / 9x and Mac OS ·
IBM Professional Server Specialist (PSS) and
IBM Certified Warranty Service Provider ·
Microsoft Certified Professional (MCP) ·
A+ Certified Technician ·
Well-developed ability to organize,
prioritize, and make decisions ·
Excellent communication skills including
training, presentation, documentation and reporting |
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Managed 100+ user / 8 server network of 4
companies on a Metropolitan Area Network ·
Researched DSL and ISDN for the company’s
internet, recommended and implemented ISDN ·
Evaluated various centralised Anti-virus
solutions, implemented Norton Anti-virus ·
Evaluated, installed and maintained ArcServe Enterprise Backup solution on DAT ·
Established and maintained Policies, Groups,
and Users ·
Performed daily administration on Lotus Notes,
Windows NT/2000 and Novell NetWare servers ·
Provided training and technical support to
over 75 PC and 35 Mac users ·
Hands-on training and supervision of two
Technicians doing network installation and support |
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·
Instrumental in establishment and support of
Local Area Networks at over 50 client projects ·
Installed, configured and maintained various
servers including IBM Netfinity / iSeries, Compaq Pro-Linea, Dell
and HP; routers, switches and hubs from Cisco, IBM, Intel and 3Com ·
Installed and supported Operating
Systems, Services, and Clients, including Windows 2000/NT Servers, Windows
2000/NT/XP/98/95 Workstations, Novell NetWare 5/4, NDS, Linux, MacOS, OS/2 Warp, VoIP, TCP/IP,
IPX/SPX, NetBIOS, DHCP, IIS, MS Proxy, RAS, RAID, VPN ·
Installed Lotus Notes 6 / 5.x /
4.x / 3.3 on Windows NT / 2000, Novell NetWare and AIX (on IBM RS 6000) as
replicated, standalone, mobile and cluster installations. Integrated Lotus
Notes with Domino.doc, Lotus Sametime, Lotus Learning
Space, Fax for Domino and ExtraFax ·
Installed and maintained
centralized Anti-Virus Protection using Norton, ·
Responsible for User Technical
Support (Hardware & Software), Documentation, and Training ·
Installed and maintained Tape
Backup on DAT and DLT using Veritas Backup Exec, ArcServe ·
Made effective use of Ghost,
Norton System Works 2000, Partition Magic, pcAnywhere ·
Supervised and trained 3
technicians in Network Administration, and Hardware troubleshooting |
Training / Certifications
A+ Certified Technician, CompTIA,
Toronto 2003
UNIX Systems Management,
IBM Professional Server
Specialist
(PSS), IBM, United Arab Emirates 2000
IBM Certified Servicer for Desktop, Laptops and Servers, IBM, United Arab
Emirates 2000
Software Engineering (Oracle, Visual Basic), DCSI,
Microsoft Certified
Professional
(MCP),
Lotus Notes 4 Administrator, Brainbench.com 1998
Certificate in Computer
Applications Programming
(dBASE, Cobol),
Diploma in Computer Hardware
Engineering, Nalanda Institute,
Diploma in Marketing
Management, N.M.I.M.S.,
Bachelor of Commerce,
Career Highlights
TECHNICAL SUPPORT REPRESENTATIVE Since 2003
Siemens Business Services,
·
Providing extensive troubleshooting and technical support on the entire
range of Toshiba products including laptops, desktops, servers, PDAs and other technologies such as Biometrics, FireWire,
Wireless and Bluetooth
·
Working as a team sharing information and knowledge with other
technical staff and customers alike, providing training to new staff as well
·
Gained strong knowledge and experience on the Toshiba range of Laptops,
Desktops, Servers, PDAs and other peripherals
PRODUCTION ASSISTANT 2003
Celestica,
·
Manual and Mechanical assembly of network products for Juniper, Lucent,
Sun and Cisco products
·
Performed Functional tests on Lucent cards
·
Provided technical services such as PC troubleshooting, network printer
installation, Lotus Notes client configuration and DACS support (based on AIX)
AUDIT STATION INCHARGE 2002 – 2003
Estee Lauder,
·
Used WMS on Reflection for HP to audit goods before shipping
NETWORK ADMINISTRATOR 2001 – 2002
Team /
·
Managed the network of four sister companies
including Wunderman, Landor,
and Media-Edge in addition to Team/Y&R on a Metropolitan Area Network
·
Maintained six IBM and compatible servers
based on Windows 2000 Server, Windows NT Server, Linux and Novell NetWare
·
Supported Lotus Domino 5 server and clients
with a Lotus Notes based fax server
·
Performed daily administration tasks including user creation, management
and server backup
·
Provided training and technical support to over 100 users on IBM and
Macintosh systems
·
Proposed and implemented a central virus scan solution for Domino and
Windows 2000/NT Servers
·
Implemented a backup solution using Cheyenne ArcServe
·
Performed a pilot installation of Domino 6 (pre-release 1) Server with
clients
·
Managed vendor and subcontractor accounts
FIELD SUPPORT TECHNICIAN 1997 – 2001
Computer
·
Provided consulting, designing, installation and support of complete
network solutions based on Novell NetWare and Microsoft Windows NT/2000 Servers
including fail-over and disaster recovery planning and implementation
·
Installed Lotus Notes/Domino solutions at various client sites
including Replication, Clustering,
·
Configured various protocols including TCP/IP, PPP, IPX, AppleTalk and
NetBEUI
·
Involved with installation of Routers, Switches and Hubs from Cisco,
IBM and 3Com
·
Provided field service maintenance on a
24-hour basis including telephone hot-line support for clients
·
Successfully installed Lotus Domino 5 Server on AIX (IBM
RS/6000) as a cluster to a NT-based Domino 5 Server for a bank client
·
Migrated Novell NetWare servers into Windows NT at many client sites
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Developed various databases and websites on Lotus Notes and HTML
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Ensured the highest level of technical
competence within the CA team by providing effective mentoring and training
SALES SUPPORT TECHNICIAN 1993 – 1997
Complease Trading, United Arab Emirates
·
Provided
technical consultation on computer hardware, software and peripherals, during
pre-sales stage
·
Installed
and maintained networks based on Windows NT Server 3.51 / 4 and Novell NetWare
in addition to Lotus Notes 3.3 at client sites
·
Provided
ongoing technical support, training, demonstration, and assistance to customers
and dealers
·
Marketed,
installed and supported software such as Act!, Omnipage
and Pagekeeper
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Successfully
organized annual regional computer exhibitions
References available upon request